Refund policy
Return & Refund Policy
Complete satisfaction with every purchase is the primary goal. If a purchase is not completely satisfactory, returns are gladly accepted under the following conditions:
Returns
- Timeframe: Returns are accepted within 30 days of the delivery date.
- Condition: Items must be in their original condition (unused, undamaged, and in the original packaging).
- Return Shipping: Customers are responsible for all return shipping costs. Prepaid return shipping labels are not provided. For international returns, packages must be sent via a trackable shipping method and marked explicitly as "Returned Goods - No Commercial Value" on customs documentation to prevent border tax complications.
- Restocking: No restocking fees apply.
- Exclusions: Final sale items and gift cards are not eligible for return. Items sent back without a prior approved return request will not be accepted.
To Initiate a Return
To start a return, contact info@petitewreathboutique.com. If the return is accepted, detailed instructions on how and where to ship the package will be provided.
To start a return, contact info@petitewreathboutique.com. If the return is accepted, detailed instructions on how and where to ship the package will be provided.
Refunds
- Inspection: Upon receipt and inspection of the returned item, processing will begin automatically.
- Method: Approved refunds will be credited back to the original payment method.
- Timeline: Processing timelines typically take 10 business days to reflect, depending on the specific bank or payment provider. If a refund has not appeared after 15 business days from the approval date, please follow up at info@petitewreathboutique.com.
- Shipping Fees: Original shipping costs applied to the initial order are non-refundable.
Damages, Defects, and Order Issues
Please inspect all orders immediately upon delivery. Contact info@petitewreathboutique.com right away if an item arrives defective, damaged, or if the wrong item was received, so the issue can be evaluated and corrected promptly.
Please inspect all orders immediately upon delivery. Contact info@petitewreathboutique.com right away if an item arrives defective, damaged, or if the wrong item was received, so the issue can be evaluated and corrected promptly.
European Union (EU) & United Kingdom (UK) 14-Day Cooling-Off Period
Notwithstanding the terms outlined above, merchandise being shipped into the European Union or the United Kingdom grants the buyer the legal right to cancel or return an order within 14 days of delivery, for any reason and without justification. As stated above, the item must remain in the exact condition received (unused, undamaged, and in its original packaging) with a valid proof of purchase.
Notwithstanding the terms outlined above, merchandise being shipped into the European Union or the United Kingdom grants the buyer the legal right to cancel or return an order within 14 days of delivery, for any reason and without justification. As stated above, the item must remain in the exact condition received (unused, undamaged, and in its original packaging) with a valid proof of purchase.
For any additional return questions, inquiries can be directed at any time to info@petitewreathboutique.com.